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1. Microsoft Teams gets major upgrades

Microsoft offices

Microsoft Teams is getting virtual coffee shops, breakout rooms, and custom layouts, and is launching new Cortana features for business users. Microsoft also recently announced new features for their Together Mode, which was designed specifically to address COVID-19 remote work meeting woes. While Together Mode is not new to Teams, some of the features — such as virtual conference rooms, auditoriums, and coffee shops — are. The features will use machine learning in order to instantly, accurately place people in the seats of the virtual spaces. Microsoft also shared that they are rolling out several Cortana features, including giving users the ability to use their voice to make calls, play emails, and navigate their inbox. Additionally, Teams Rooms devices will soon have Cortana to help create a more efficient touchless experience as people begin to return to offices. (Sources:The Verge,Tech Crunch)

Why this is important for your firm and clients: Will Microsoft Teams surpass Zoom? Well, if the software giant continues to innovate with new features like these as well as making the application more pervasive and user friendly, I can see this happening in the not-so-distant future. My advice to clients that are already using Office 365 is to go all-in on Teams and get training on other Office 365 apps that integrate with it.

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